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Refund Policy

Score Merit follows a pro-rata refund policy that allows users to receive a refund based on the amount of service or course they have used within 15 working days.

Refund Policy for Score Merit Students

1. Refund Eligibility:

  1. Users can request a pro-rata refund at any point during the subscription or course duration.
  2. There fund amount will be calculated based on the un used portion of the service.

2. Calculation of Refund:

  1. If a course or subscription has a duration(e.g,oneyear), and the user cancels halfway through, they will receive 50% of the original payment.
  2. Example: If a user paid $1200 for a 12-month course and cancels after6 months, they will be refunded $600 (the unused portion).

3. Time frame for Refund:

  1. Once a refund is approved, it will be processed within 15 working days.
  2. There fund will be issued via the original payment method(creditcard,bank transfer, etc.).

4. Conditions for Refund:

  1. The user must have a valid reason for cancellation(e.g. no longer needing the service or technical issues).
  2. Refund requests must be made in writing, via email or through the platform’s refund request system i.e., via their respective relationship managers.
  3. If the user has accessed more than a certain percentage(e.g.,80%) of the course or subscription, they may not be eligible for a refund.

5. Non-refundable Scenarios:

  1. If the course is fully completed or almost fully used, no refund will be provided.
  2. Custom services or heavily discounted promotions might not be eligible for pro-rata refunds.

6. Refund Process:

  1. The organization will review there quest and confirm the un used portion of the course or service.
  2. Refunds willbe calculated based on there maining duration and issued within the 15-day period.

This policy ensures fairness for both the organization and the customer, while making it easy for users to understand how much they’ll be refunded.

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